Terms and Conditions

1. INTRODUCTION

The following terms and conditions apply for the use of this website and outline the legal responsibilities between you and DEZIGNLOVER.com. By placing an order on our online shop you confirm that you have read, understood and agreed to these terms and conditions. Please, do not hesitate to contact us if you have any questions in relation to the following.

2. PLACING AN ORDER

Once you have placed an order we will send you an email with your personal account details where you can monitor the progress of your product. The current status of your delivery will be updated on your personal account.  You will not receive an email with the latest updates so you are advised to log in to your account where you can find the latest information.

3. SHIPPING AND DELIVERY TERM

We ship worldwide with DHL/FEDEX/UPS/EMS.

With the exception of products in stock, your ordered product will be custom-built according to your personal preferences, which makes the delivery vary between 7 to 20 working days by normal custom clearance time. We provide curbside delivery. Faster delivery could be arranged by request.

In the event of unexpectedly high volume sales due to a campaign, the delivery may extend by an additional 2 to 4 weeks.

DEZIGNLOVER.com is not responsible for delays due to strikes or inconvenience from the supplier. If the product does not arrive within our estimated timeframe, please check your customer account for information or contact us and we will investigate the matter for you.

Custom duties or other extra import charges in the destination country are in charge of buyers.

4. RETURNS

Our aim is that you are satisfied with everything you purchase from our online store. If you change your mind for any reason and wish to return your purchase, you can do so within 14 days of the delivery date. The product must be in its original packaging, unused and undamaged and you will receive a full refund. We do not cover the return transportation costs, nor carry responsibility for the return shipping of the product.  Should the product arrive damaged at our premises we will deduct the according amount from the refund.

All returns must be sent to our agreed address. Should a return be sent to one of DEZIGNLOVER’s other premises, the amount incurred by DEZIGNLOVER in transporting the package to the warehouse will be deducted from the refund amount.

The refund will be processed within 7-15 working days once the product has been returned to our premises and after the inspection has confirmed the product is in its original condition.

If you receive a faulty, damaged, or incorrect product and the defect of the product was not caused by you, such as improper handling of the shipper, temperature or weather conditions we will arrange a suitable solution depending on each specific case circumstances.  In general, 20% of purchase amount will be deducted from the refunded amount to cover the shipping costs of purchase.

5. DAMAGED GOODS

Upon delivery, if the packaging box is damaged, you should accept the delivery and take pictures of the damaged packaging before unpacking the product.

If you refuse the delivery at the door we will apply a return fee to your customer account.  In case you wish a new delivery after refusing the first delivery attempt, you need to pay the delivery cost in advance.

In the unfortunate event that the product is also damaged after removing the packaging you need to take a good quality picture of the damage on the item.  Then you should send an email to our customer service with your order number, short description of the problem and pictures of both the damaged packaging and damaged item.

Follow the same procedure if the packaging is fine, but the product is damaged, or if you have received a different variation from what you have ordered.

Regarding the category of lighting product, the bulbs are offered free of charge.  In any case of damage during the transportation, we'll not make any refund or any replacement. 

6. REFUSAL OF DELIVERY

In case you refuse our attempted delivery at the door, the delivery and return cost will be deducted from a potential refund request.  If you decide to cancel your delivery once the goods have been dispatched from the warehouse a charge will be applied.

7. TRANSFER OF PERILS

We do outsource the shipping of our products to reliable and well-known logistics companies. As such, we do not handle your products directly.

Shipping is not serviced by DEZIGNLOVER.com. If not otherwise requested, the ordered goods will be handed over on your behalf to a transport company.

As soon as product(s) have been handed over to the transport company the responsibility for coincidental damage or degradation of the ordered goods is transferred to the transport company.

8. PRICING

When your order is placed you must pay the full amount through credit card payment or bank transfer. After the payment goes through the order is confirmed.

Transport costs are included unless stated otherwise.

9. PRIVACY POLICY

DEZIGNLOVER.com respects the privacy rights of its online visitors and recognizes the importance of protecting information provided from them compliant to the guidelines of the Data Protection Act (1988).

10. COMFORMITY OF GOODS

Reasonable variations in the color or in the dimensions are not considered as a defect. We cannot accept any responsibility of any variation in color caused by your browser software or computer system.

We use high quality materials.  Some of them have natural character, which may not be considered as a defect.  This includes variations in shade, texture, color or grain.

11. COPYRIGHT AND TRADEMARK

The content of the website and its related pages including text, images, logos and other materials are the copyright trademark and registered trademark of DEZIGNLOVER.com